Privacy Policy

Norwood Dental Centre (“we”, “us”) operates two dental clinics in Edmonton, Alberta, and this website. We are committed to protecting your personal information and handling it in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

What we collect

• Appointment requests. When you submit our appointment form we collect your name, phone number, email address, preferred location, preferred day and time, and anything you choose to tell us about your appointment needs.
• Direct contact. If you phone or email us, we collect the information you provide so we can respond and book your care.
• Website data. Like most websites, we may collect technical information such as browser type, pages visited, and approximate location, through cookies and similar technologies.

Your dental and health records are collected and managed at our clinics under separate clinical privacy practices and applicable health-records requirements. This policy covers our website and marketing activity.

How we use your information

• To respond to appointment requests and questions, and to confirm and manage bookings.
• To operate, secure, and improve this website.
• To understand how visitors find and use our site, so we can serve our community better.

Cookies, analytics, and advertising

We may use analytics tools (such as Google Analytics or Google Tag Manager) and advertising pixels (such as the Meta Pixel or Google Ads tags) to measure how our website and marketing perform. These tools may set cookies and collect information about your visit, and may transmit it to service providers outside Canada. We do not use these tools to collect health information.

You can limit or block cookies through your browser settings, and opt out of personalized advertising through your Google and Meta account settings. The website works without non-essential cookies.

How we share information

We do not sell your personal information. We share it only with service providers who help us run our website, communications, and booking (under confidentiality obligations), or where required by law.

Retention and safeguards

We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable administrative, technical, and physical safeguards to protect it.

Children

Appointment requests for children should be submitted by a parent or guardian. We do not knowingly collect personal information directly from children through this website.

Your rights

You may ask to access or correct your personal information, withdraw consent to marketing communications, or ask questions about this policy at any time. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Contact us

Norwood Dental Centre
11660 95 St, Edmonton, AB T5G 1L8
hello@norwood-dental.ca · 780-474-2456

We may update this policy from time to time; the latest version will always be posted on this page.